The Amcor Partnership Program Support service is unparalleled in the industry.  Services available to APPS customers include...

Customized Customer Websites Developed and maintained by AMCOR to customer specification.

show me a demo of a custom APPS website Sample menu options might include...

Customized order entry
Customized order status & information
Customer Inventory position
Custom Warranty tracking
Setting Inventory Minimum Stocking Levels
Custom reporting
Custom file generation from queries
Quality statistics & reporting

Custom Order Processing

Orders accepted via custom website and/or customer system interface.

Custom Asset Management
AMCOR can track the location and history of activity of any asset by asset number or serial number.

Custom Inventory Management
Customer inventory is segregated both physically and electronically. Customers have real-time exposure to their inventory via custom website. AMCOR can plan the appropriate stocking levels using the customers stocking algorithm.

Custom Labeling

The customers internal shipping label is duplicated and incorporated into the AMCOR order processing system so that the customer identification and tracking systems can be utilized. 

Custom Warranty Tracking 

Repair/Refurb AMCOR labels each repaired part with a unique AMCOR or customer specific tracking number. This is used for AMCOR self-maintained warranty tracking. All in-warranty items are brought to the attention of the customer and re-work done at no charge.   OEM When provided with a file containing serial numbers, AMCOR can upload the information and track OEM warranties. AMCOR can manage the warranty return program on behalf of the customer.

Custom Requests  

 

Customer requests are integrated into the AMCOR system to provide consistent adherence. For instance, examples of custom requests might be...Order Processing

Use carrier XYZ if shipment over 100 lbs
Send shipping notification to Buyer XYZ

Receiving

Scan in customer's shipping reference number
Notify XYZ of non-conforming product

Repair

Always upgrade to Rev level X.XX
Include customer instruction form XXX with part

Shipping

Include package XYZ with each shipment
Pack part 22345 in triple wall box

Custom Reporting

Quality

AMCOR maintains statistics on warranty, delivery, quality incident reporting, etc as part of it's ISO certification. APPS customers can receive quality reports in customized formats.

Repair

AMCOR makes available to APPS customers via custom website the repair detail (all parts used, functions performed and tests completed) for all parts repaired and refurbished at AMCOR.

Period Reports
AMCOR can customize reporting to extract data for customer period reports on performance, sales history, etc.